FREQUENTLY ASKED QUESTIONS

SWAN PODIATRY AND ORTHOTICS

How do I know if I need the help of a podiatrist?

Podiatrists are experts in the prevention, diagnosis and treatment of feet and lower limb medical conditions. If you ever have foot or leg pain or issues with your skin and nails, we recommend a consultation with a podiatrist.

What is an EPC?

An EPC is an Enhanced Primary Care plan is a type of Medicare referral that your GP can use if you have chronic health conditions, such as diabetes. Please discuss this with your GP to see if you are eligible.

How do I know if I need the help of a podiatrist?

Podiatrists are experts in the prevention, diagnosis and treatment of feet and lower limb medical conditions. If you ever have foot or leg pain, we recommend a consultation with a podiatrist. Although it is common, pain is never normal. In many cases, it can be caused by wearing ill-fitting shoes or biomechanic issues but regardless of the cause, we can help you determine the source and find the best solutions.

What is an EPC?

An EPC is an Enhanced Primary Care plan is a type of Medicare referral that your GP can use if you have chronic health conditions, such as diabetes. Please discuss this with your GP to see if you are eligible.

How do I arrange an appointment?

Simply call 0428 976 360 or book online by clicking here. This will allow you to pick from the times and dates available.

Do I need a referral?

No, a referral is not required for an appointment but your GP may provide you with one. However, DVA gold or white card holders will need a valid GP referral.

Can I claim my private health insurance on the spot?

Yes, in most cases you will be able to swipe your private health insurance card and claim at the appointment meaning you only need to pay the gap amount.

What should I bring to an appointment?

Please bring in the shoes your wear to work and/or sport plus any old or current orthotics that you use. If you have any relevant x-ray or ultrasound reports, then bring them in too.

What are orthotics used for?

Orthotics are prescription insoles that are fit into your shoe to help biomechanical issues with the feet and legs by optimising the way you walk and run. The aim is to improve function and reduce the force on a specific structure or area of the foot and ankle, for example plantar fasciitis.

Do all ingrown toenails require surgery?

No, it depends on how severe the ingrown is. In many cases, ingrown toenails can be treated without the need for surgery and can be treated relatively quickly in the clinic chair. If it is determined that surgery is necessary, it is a minor procedure performed under local anaesthetic in the toe, that can be performed in the clinic room. The podiatrist will be able to discuss all treatment options and recommend the most appropriate action in your case.

What should I bring to an appointment?

Please bring in the shoes your wear to work and/or sport plus any old or current orthotics that you use. If you have any relevant x-ray or ultrasound reports, then bring them in too.